For your information
(1) Products
Do you just make hats??
YES. We currently just make hats but are looking for other fun and creative ventures. What do you have in mind?
Can I order a hat in a different color?
NO. Black and Silver is our personal design aesthetic. We like color but currently only make black hats with silver adornment. But if you have a special project that you would like us to take part in feel free to contact us.
(2) Online Shop
What forms of payment do you accept?
We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?
All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
Do you offer Wholesale/Vendor pricing?
Yes. If you would like a wholesale account, please contact us and include your business details in your message. We will be happy to explain all the deatils with you.
What is your exchange / return policy?
Customer satisfaction is of the utmost importance to us. But because all our hats are made to order and customized we cannot offer any returns or exchanges. All sales are final.(3) Shipping
How long will delivery of my order take?
All orders can vary in shipping times. Please keep in mind that during Holidays post services are closed and will cause shipping delay. Pior to delivery ALL orders take 5-10 days for production depending on how busy our shop is.Domestic orders are typically delivered within 5-10 business days. International orders are typically delivered within 2-3 weeks, depending upon the destination and customs processing.
Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.
How much does shipping cost?
Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".
Do you ship internationally?
Yes. We ship EVERYWHERE!
(4) More Questions
If you have further questions, please feel free to contact us.